Frequently Asked Questions
Why should I order from TagYourAssets.com?
We’re experts in providing comprehensive asset tagging solutions, not just another e-commerce site. TagYourAssets.com makes it easy to design and order asset tags to your exact specifications, giving you everything you need to keep your organization’s physical assets organized and secure.
We manufacture our asset tags on-site, utilizing cutting-edge technologies throughout our production and fulfillment processes. This allows us to consistently deliver high-quality products to our customers as quickly as possible at the lowest possible price.
How do I contact customer service?
TagYourAssets.com has a knowledgeable team of customer service representatives that can be reached by clicking email us at the top of the site to obtain immediate help or by calling us toll free at 855‑223‑9107. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.
Can I get help from a real person?
Yes. Our customer service team is not a call center; you can speak to the same person each time you call. If they can’t answer your question, they are backed up by managers with combined experience of over 75 years.
Does TagYourAssets.com make other products?
TagYourAssets.com is focused on providing comprehensive asset tagging solutions. For other safety products, such as safety signs, traffic signs, parking signs, pipe markers and crowd control products, head over to Brimar.com and explore our other specialized brands.
Can I save my Shopping Cart?
Yes, you can. Add the items you would like to save in your cart, then sign in and save your cart from your Shopping Cart or My Account page. See our help page, Saving Your Shopping Cart, for full details.
Can I get a sample of a product?
Yes, please scroll to the top of any page on our website, click the “Order Samples” button, and submit the form.
Will I receive an invoice in the mail?
Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order.
If you would like an invoice mailed, please request it when you place your order in the special instructions field.
How can I request an invoice in the mail?
If you would like an invoice mailed, please request it when you place your order in the special instructions field.
After the fact, you can call customer service toll free at 855‑223‑9107 and request a copy to be faxed or mailed.
How can I request a W-9 from TagYourAssets.com?
Click here to download our W-9.
Does TagYourAssets.com charge sales tax?
TagYourAssets.com collects sales tax where required by law. Sales tax is automatically calculated for orders shipping within the United States during checkout. Learn more by reading our Sales Tax help page.
What should I do if I am tax-exempt?
During checkout, you will be given the opportunity to indicate that your order is tax-exempt. If you tell us your order is tax-exempt, you will be responsible for sending us your tax exemption certificate via email [email protected] or fax (800‑279‑6897) after you place your order. We’ll deduct sales tax from your order after verifying your tax exemption certificate.
You must provide your certificate within two business days; failing to do so will cause sales tax to be charged to your payment method.
We are unable to remove sales tax from invoices after your order has shipped.
Learn more by reading our Sales Tax help page.
Is there an order minimum for online purchases?
There is no minimum order for online purchases.
How do I know TagYourAssets.com received my order?
When you check out and place your order, you will receive an order confirmation via email within a few minutes.
Some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, deleted folder(s), or quarantine list.
On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 855‑223‑9107 or we’ll contact you when your order is reviewed for release into our system.
What do I do if I ordered the wrong items or received the wrong items?
Contact our customer service team to resolve the problem. You can reach us toll free at 855‑223‑9107, by email at [email protected], or via email us. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Eastern.
What is the lead time?
The lead time for asset tags is typically 3-5 business days but may vary depending on the product configuration and the quantity ordered. Orders with multiple items will ship together when the final item has been made ready. Shipping is calculated on the checkout page once your shipping address has been added, and you’ll be given an estimated delivery date. If you’d like to request expedited shipping or have a large order you’d like to place, please contact us to ensure you’ll receive your order by your desired date.
Where is my order?
If you have not received your order, it can be tracked from your account page. Tracking numbers are also emailed the day your order ships. Questions about shipping while the order is in transit should be directed to the shipping carrier (UPS, FedEx, or USPS).
